Frequently Asked Questions (FAQ)

Freepiker General FAQ

1. Are Freepiker contents for free?

Yes, all-most of Freepiker contents are completely free of charge. If you download free any resources from Freepiker as a free user, remember that you need to credit the author by including the “Designed by Freepiker” line, clearly and visibly, somewhere on the printed or digital project you’ve created.

2. When do I need to provide attribution to the author?

If you are a free user:
You need to credit the author when using our resources as a free user for both of personal and commercial use.

Premium user:
If you are a premium user, you do not need to give attribution to the author when using Freepiker resources for both of personal and commercial use.

3. How many resources can I downloads a day?

Non-registered user:
A user who is not registered on Freepiker.com, has a download limit of 10 downloads a day.
If you want to extend this limit, you need to register or purchase a Premium subscription.

Registered user:
As a free user, you have a download limit of 20 downloads per day.
If you want to no limit, you need to purchase a Premium subscription.

Premium user:
As a premium user, you have no limit of downloads. You are unlimited downloadable.
Also, you can download our hand picked preimum resources.

We want to allow our users to download a high number of resources. However, to avoid an irresponsible use of our resources, we’ve established this limit.

Note: If you download the same file more than once in the same day, it counts as one download of the daily download limit. So for example,
if you download limits 20 & downloaded the same file 3 times, you still have 19 downloads left for the day.

However, if you download a file you already downloaded on a previous day, it will still count towards your limit.

4. What condition of Freepiker item license is?

Free user:
You must attribute the image to its author when using Freepiker resources.

In order to use a vector/print/psd graphics/presentation/add-ons/logos/ui/ux/texture etc. or a part of it, you must attribute it to Freepiker.com, so we will be able to continue creating new graphic resources for your needs.

How to attribute it:
Please, copy this code on your website to accredit the owner:
<a href='http://www.freepiker.com'>Designed by Freepiker</a>

Printing use:
Paste this text on the final work so the ownership is known.
- For example, in the acknowledgements chapter of a book:
"Designed by Freepiker.com”

Premium user:
you do not need to give attribution to the author when using Freepiker resources.

Both of Free & Premium user:
Free to use:
- For both of personal and commercial projects and to modify it.
- In a website or presentation template or application or as part of your design.

You are not allowed to:
- Sub-license, resell or rent it.
- Include it in any online or offline archive or database.
- Sell commercialize or give the original (or modified) file to anyone.

The full terms of the license are described in the Freepiker “Terms of Use”.
The terms described in above have precedence over the terms described in the present document. In case of disagreement, the Freepiker Terms of Use will prevail.

5. How can I use Freepiker content for personal & commercial projects?

This guideline is for both of free & premium user. You can use our resources for both of personal & commercial projects as well. Products may be digital and physical (your website, mug, t-shirt, print or video to promote your company, wallpaper to decorate your shop, etc.).

Personal project use:
For personal projects, you can use our resources as the main element of the design you’re using on your products as main or as a secondary element if you want to include self-made designs or designs from third parties.

Commercial projects:
If you want to use our resources for commercial purposes, please remember that our resources must be used as secondary elements of the final design you wish to include on your products.

Note: Please remember that you are not allowed to sell, commercialize or give the original (or modified) AI/PSD/EPS file to anyone. For more information, please check our Terms of Use.

Premium User FAQ

6. Is Freepiker not free?

Freepiker is FREE and will always be FREE. Now you also have the possibility to become a Premium member and use our resources without having to credit the author. Moreover, Freepiker hand picked & exclusive Premium content is waiting for you!

7. What are Premium resources?

Freepiker still has plenty of high-quality resources for free to download. Additionally, we have also included exclusive contents marked as Premium.

These contents will only be available for download to those users who have chosen to purchase any of our subscription plans and want to use our resources without attribution. Once you’ve acquired any of Freepiker’s subscription plans you’ll be able to download any content marked with the Premium symbol.

8. What is the benefit of a Premium membership?

As a Premium user you will be able to download that will allow you to use all those resources included in Freepiker FREE without attribution. Also, your download limit will be extended from 20 downloads per day to unlimited.

As a Premium user you will also have access to our all Premium content, which are exclusively hand picked for you!

9. Can I use downloaded content to create project for a client?

Yes, you are free to use Freepiker contents to create and sell your products to your clients.
To ensure a proper usage of our resources for your commercial purposes please follow FAQ page section 5.

10. Can I use Freepiker Plan as a company?

Yes, when you purchase any Freepik Plan as a company, all of your employees can use this membership with the same user profile.

11. What is the difference between the Free and Premium users?

Free user:

  • - Must add a link to Freepiker.com and credit it’s author. To credit the author, must include the attribution line “Designed by Freepiker”.
  • - Downloads limit 20 per day.
  • - No access to exclusive premium resources.

Premium user:

  • - No attribution is needed. Use any resource without having the credits it’s author.
  • - Unlimited downloads.
  • - Access to exclusive hand picked premium resources.

12. Can I cancel my plan and order a refund?

Yes. Once your Premium Membership has been activated you will have a 15 days period to order a refund of your payment. You may request your refund contacting us through support@freepiker.com

13. Will my subscription plan automatically renew?

Yes. Your subscription plan will renew automatically unless you cancel this option. To cancel the automatic renovation of your plan and avoid future non-desired payments you must cancel your subscription from your user's profile.

Please make sure you do this after you have received a message from Freepiker confirming that the payment of your purchase has been successfully completed for the following period, otherwise you will cancel your subscription completely.

14. How can I change my plan and debit/credit card information?

You can change your plan by clicking “Update plan” and debit/credit card incofrmation by clicking “Update payment method” at premium section in your dashboard tab.

15. What item support included in Premium plan?

Basically, we don’t provide any item support as required. All of Freepiker files contains editable original file, license copy & used font/required things documentation. But, if you believe an item is broken & having troubles or missing anything as described/preview of the downloaded file please contact it’s author via profile page. Also, we always welcome you to contact us via support@freepiker.com

Contributor FAQ

16. How can I become a contributor?

Freepiker is FREE and will always be FREE. Now you also have the possibility to become a Premium member and use our resources without having to credit the author. Moreover, Freepiker hand picked & exclusive Premium content is waiting for you!

17. What type of content I should upload?

There is no specific type, subject or topic to follow, you’re free to create whatever you think would be useful to our users. Your file must be original that owned by you & editable resource except photos or jpg background. Please check out the “Item types available on Freepiker” article in Technical Issues section at Help Center to learn specific item types those are currently available on our library.

18. How can I upload my files?

You can upload your file by clicking “Uplaod item” in “Profile page” once you become a contributor.

Before upload your files, please be sure that your files contain following things...
a. 1 Zip file including original editable file, a license copy (that you will get in our latest file or request us via email/contact us) & a documentation (txt or pdf) file with used font or required things.
b. 1 Preview image with 800 pixels weidth & 800 or over than 800 pixels height, for only photos can upload below 800 pixels height.

Thumbnail will process from top of your image preview, so please remember that 800x800 pixels will show as thumbnail. For best practice how it is, please download our latest files what type you are uploading.

19. How much money will I receive for my files?

After review your file, we will be marked your some file as Premium, and some file as Free. It’s depend on your file usefulness & quality standard.

This is how your commission from premium subscriptions & free files would work:

100 free files download equals 1 premium file download. For example, if you have 1 free file with 100 downloads & 1 premium file with 1 download, both of download value will count as same. At the end of each month, we would calculate the total amount of subscription fees and calculate the "per month" subscription amount. Then we would calculate the total number of downloads following rules above.

The total monthly subscription average would be divided by the number of downloads to calculate the "per downloads" price for that month. That number would be multiplied by 0.4/0.6 to calculate the 40% & 60% rate. You will receive 60% & Freepiker will have 40% of earnings from your files. The price per downloads might be change on a monthly basis, according to our calculations.

For example:
If once month we get total $1000 deposited by Premium user and total downloads for this month is 5000 for Premium & 30000 for Free. In this month your files downloads amount is 500 premium & 3000 free. Then we calculate 30000/100=300+5000=5300, now 1000/5300=0.1886 value per download. Now your earnings, 3000/100=30+500=530x0.1886=99.95x60%=59.97. Your commission is $59.97.

20. How would I get paid and how often?

We calculate all earnings & bill generate between the 2nd and the 9th of each month, and you should expect to receive your payout no later than 10th of each month. The first payment will be made 2 months after your first upload. After that the remaining payments will be made monthly and correspond to the previous month. So for example, in March we would pay the earnings corresponding to January, in April we would pay the earnings corresponding to February.

We are working to have all of Paypal, Payoneer and Skrill for payout, but at this time we only made payment via Payoneer. Other method will added soon.

21. How my files publish on Freepiker?

Your files would be available to download some for Free & some for Premium users. We will decide & mark your files after review.

22. Which files can I submit to Freepiker?

You can submit files that is owned by you. Your files must be original & made by you. Freepiker takes any copyright violation very seriously. For more information please check here: https://freepiker.com/dmca

23. Why have my files been rejected?

For this reason, we’ve compiled a list of the usual reasons for the rejection of files:

- The quality of the files doesn’t meet the quality standard required on our site.
- A copyright infringement has been detected.
- Files does not meet the technical rules like not editable, file organization problem etc.

We always try to describe your rejection reason by email while we are reviewed your file. So, check rejection reason in your email of the file and after fixing them you can submit it again. Please don’t resubmit same files after rejected it unless you made the fixing required by review team.